Archive for May, 2011

Popular Housekeeping presentation in San Francisco

Hotel Rex, a Joie de Vivre Hotel in San Francisco hosts L&A presentation

Lycette & Associates was in San Francisco attending a reunion of École Hotelière alumni, and Liz Lycette took the opportunity to make a presentation to the San Francisco Housekeeping fraternity. This popular talk, Staff Productivity Management, Trends and Innovations in Housekeeping was well attended. Over 25 Housekeepers from hotels and hospitals as well as interior designers and Mr. David Jett, Chapter President of IEHA were present at the Rex Hotel on Thursday 21st April 2011.

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Marriott International stresses importance of housekeeping to the overall success of every Marriott operation

The Marriott Housekeepers Group in Hyderabad

Marriott International made arrangements for Lycette & Associates to be part of the 3 day Housekeepers workshop 2011 held in Hyderabad, India. The 19 participants came from JW Marriott, Courtyard by Marriott, Marriott and Renaissance properties from all over India. Mr. Gerrit Graef, Area Director of Operations for Marriott International South Asia, Malaysia and Australia opened the workshop stressing the importance of Housekeeping and Rooms to the overall success of every Marriott operation.

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Interview with Dina Angelucci – Assistant Vice President – Housekeeping and Environmental Services Galaxy Macau

Dina Angelucci

By Liz Lycette

Meet Dina Angelucci, Assistant Vice President for Housekeeping and Environmental Services at Galaxy Macau. Dina is responsible for Galaxy Hotel with1459 guest rooms and a number of the shared services to the entire Galaxy property. Galaxy Macau a 550,000-square-metre property comprises of the 1,459-room Galaxy Macau hotel tower complete with casino and entertainment areas and two other hotel partners, Hotel Okura Macau and Banyan Tree. This also includes retail facilities, more than 50 food and beverage outlets, the gaming facilities comprises of 5 gaming halls and VIP gaming rooms on 3 levels, gardens, the world’s largest sky wave pool with a 350 tonne white sand beach and an  additional 5 swimming pools. Furthermore Dina is in charge of wardrobe, linen, floral and environmental services across the resort with a total of 800 staff and budgets in the millions.

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Top Tips for the Perfect Uniform

Interview with Pamela Batt, Contractor for uniform Installation Galaxy Macau

Pamela was born in Melbourne and grew up in Perth.  She began her career by owning and running and a card and gift shop in Perth for over 15 years before moving to Sydney in 1995. Her hospitality career began at Star City as a Wardrobe Attendant in the Wardrobe Department. She then moved to become Wardrobe Clerk,  responsible for quality control, ordering and maintaining the quality of all items in the Star City Wardrobe Department. She finished off as a Supervisor at the casino/hotel operation and left Star City for Saint Catherine’s Girls School in Waverley. Here she was the Uniform Shop Manager for 4 years until she moved to Macau with her husband in April 2006. She took on the job as Wardrobe Manager for Altira Hotel and Casino and undertaking the wardrobe installation for the opening of the hotel in December 2006. After 18 months she was transferred to the sister property; City of Dreams to set up the new wardrobe operation there. City of Dreams has 6300 uniformed employees and Pam’s role was to coordinate the uniform design and set up for the installation. She left the hotel in January 2009 and after a break took on  her current job as Wardrobe Consultant for the Galaxy project which began in July 2010.

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