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Archive for January, 2012

SEQPHA Breakfast & AGM

The SEQPHA breakfast is on again. This time at the Sofitel Gold Coast, On3 Restaurant on Tuesday 7th February 2012. Start 7 am. They are also holding their AGM. All housekeepers welcome.
Members: $20.00
Non-members: $25.00
RSVP: Melissa Bent: Melissa Bent melissa@corporatedesigns.com.au

Working in Angola with Express Support Services

By Sandra Lunn,

I have just spent five weeks working in Angola with the Express Support Services (ESS) team to train their staff.   The workforce of Express is 94% Angolan.  A project like this has never been undertaken in Angola and it is the intention to get all 2500 staff a qualification over the next 4 years commencing with Certificate I in Hospitality.   Due to an intense civil war from 1975 to 2002 a lot of Angolans have little or no education.

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Housekeeping Training in Abu Dhabi

L&A’s UAE housekeeping training concluded with the Development Programme for Housekeeping Managers at the Fairmont Bab Al Bahr in Abu Dhabi. This was the 2nd course Lycette & Associates delivered in the UAE. The 3 day workshop is delivered in four modules and focuses on Housekeeping specific financial management, housekeeping operations, staff training & development and quality control & property upkeep.  The overall objective is to improve the performance of housekeeping staff by targeting three critical areas of operation: Click Here To Read More

L&A workshop in Dubai

Lycette & Associates was in the UAE last month to deliver 2 workshops. One in Dubai and the other one in Abu Dhabi. The first 3 day Development Programme for Housekeeping Managers was held at the Raffles Hotel in Dubai. Participants flew in from Doha and Kuwait to attend the workshop.  The group gained an opportunity to network at the same time as learning essential management tools to run their busy Housekeeping operations in the Middle East.

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Operational review for The Point Brisbane

Early November  Lycette & Associates was in Brisbane to conduct a 3 day operational review for the 201 bedroom Hotel; The Point Brisbane. The Hotel is close to the Brisbane business centre with easy access to the CBD and within easy reach of Brisbane Airport.

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About Us

L&A is an experienced and energetic consultancy and training company dedicated to the improvement and maintenance of performance standards of hotel Housekeeping operations.