Interview with Jay Dang, Executive Housekeeper at JW Marriott Macau and Ivan Ieong, Housekeeping Manager at JW Marriott Macau in February 2016.
It’s a huge challenge for those choosing Housekeeping as a career path in the future. JW Marriott Macau opened its 1015 rooms on 27th May 2015. The Housekeeping Team was led by Ivan and Jay to a successful opening with occupancy running in the high 90’s for the first 10 months, the young and dynamic team had the energy and drive to make it all happen.
I am English, I was born in Stevanage in Hertfordshire and I grew up around London as my mother and father ran public houses.
What has been your career path to date?
I started at Carshalton College, with the hope of becoming a Receptionist! .However in my second year at the college, I spent 6 weeks in a Housekeeping Department on placement.
What was your first role as Executive Housekeeper?
My first role was at Frimley Hall Hotel in Camberley, followed by the Copthrone Hotel in Windsor.
My first major role as Executive Housekeeper was working for Arora Hotels, I started as the opening Executive Housekeeper at their first hotel in Heathrow with 351 rooms. I then went on to become the Director of Housekeeping for all 8 properties, opening 5 hotels for Surinder Arora. My biggest accomplishment was opening the Sofitel T5 with over 600 rooms and suites, an amazing property.
What is your cultural background? Where were you born and where did you grow up?
I was born in Hong Kong, my mother is Chinese and my father is from England. I grew up in Hong Kong and went to school here till the end of my secondary school education. I then took a gap year before going on to study at Les Roches Hotel Management School in Switzerland. I graduated with a Bachelor’s degree in Hotel Management specializing in Marketing.
During her trip to Las Vegas, Liz took the opportunity to visit the Clean the World soap recycling centre. It was amazing to see the massive quantity of soap and small bottles waiting to be sorted and sent onto the processing plant in Orlando. The Hygiene Kit started in 2009 has been very popular and has been distributed to some of the 600,000 homeless in the US. The new soap processing machine is nearly up and running and will be able to process and create 80,000 bars of recycled soap today. Liz also met some of the volunteers at the facility. Their role is critical in sorting the items and preparing hygiene kits which contain a soap, shampoo, conditioner and body lotion also with brand new toothbrush, toothpaste and wash cloth. Click Here To Read More
Monash Health (formerly Southern Health) is undergoing a major change in environmental cleaning. The technology being implemented across the entire health service uses microfibre and steam and is based on the findings of a pilot study conducted at Monash Health in 2011. This was undertaken in a 32 bed acute ward and a 60 bed aged care ward and the details of the pilot have been published elsewhere.1
The health service has around 2150 inpatient beds, employs 500 cleaning staff and more than 13,000 clinical and support staff. Over 8,000 babies are born each year and more than 250 programs and services are delivered.
Where were you born and where did you grow up?
I was born and raised in Scotland.
What was your career path to date?
I started out in administrative roles in hospitals and schools. My housekeeping career began with the role of assistant executive housekeeper at the Sheraton Edinburgh in the mid-1980s. I was promoted to executive housekeeper just 18 months later.
Housekeeping has always been a cornerstone of a guest’s experience, but now it appears that hotels rendering opt-out exchanges may change the paradigm behind this integral service. Encompassed as a part of the buzz term ‘decontenting’, this particular entity is when guests are prompted at check-in to opt-out of daily housekeeping services with primary compensations including additional loyalty points, room discounts or F&B vouchers. Many independents and a few major brands, notably select Westin hotels, are already employing this alternative tactic. Click Here To Read More
“Believe in team building, rapport communication, recognise and appreciate the achievements of the team”
“Leadership and Organization”
“Patience, Empathy and Motivator”
“Respect your team members and show them the right path!”
A Housekeeping Career that Spans 30 years and Crosses the Globe: Annelyse Dufour, Executive Housekeeper – Corinthia, London
Not many of us can boast of a career that has taken us to all four corners of the world. The experience Housekeepers gain running housekeeping departments of large hotels all over the world is remarkable. Moving from country to country and culture to culture is both challenging and rewarding. This has been the life of Annelyse Dufour, now Executive Housekeeper at the luxury Corinthia in London. I was excited to catch up with Annelyse when I was in London earlier in 2013. Our paths crossed for the first time in Jakarta in the mid nineties, when I was Executive Housekeeper at the Mandarin Oriental and Annelyse was Executive Housekeeper at the Shangri-La.
It is now over 6 years since Maureen Jolowicz ran her initial trials on microfibre and started using this cleaning technology exclusively at Radisson Blu Plaza Hotel Sydney. She has still maintained the overall system as when she first started with some modifications.