Housekeeping Management Consulting
Consulting News
A new project for Angela – Rice Miller Penang
On a recent trip to Kuala Lumpur, Liz Lycette met up with Associate Angela Goh and took the opportunity to fly up to Penang to visit Angela’s current project; the Rice Miller Development. While in Penang, Liz and Angela met with Dr. Noraini Abdullah, the Managing Director and developer of the multi-million dollar project which is well underway.
Attention to detail is critical
The Do Not Disturb sign says it all!
Wolgan Valley Resort and Spa contracted Lycette & Associates (L&A) to conduct an Operational Review of the Housekeeping Department to make sure that the standard of excellence can be reached and maintained at all times. This lovely 40-villa property in nestled in the spectacular Wolgan Valley, deep in the Blue Mountains and 35 kilometres from the nearest town of Lithgow. The 5 star resort is owned by Emirates Airlines and has the many challenges for Housekeeping which come with the remoteness and being a very spread out property.
Housekeeping Operational Reviews for 2 hotels in Hefei, China
Whilst in China for the Shanghai Housekeepers workshop, Liz Lycette undertook 2 operational reviews at the 2 Swiss Belhotel International properties in Hefei. The 190 room Swiss Belhotel Hefei is just over a year old and has the typical housekeeping challenges of being short staffed. While at the Hotel, Liz helped to set up and organise an “Open Day” for interested candidates to check out the Hotel and the Housekeeping Department. The Saturday afternoon event was really well attended with Housekeeping getting 11 tentative staff and 6 definite employees signed up.
Operational review for The Point Brisbane
Early November Lycette & Associates was in Brisbane to conduct a 3 day operational review for the 201 bedroom Hotel; The Point Brisbane. The Hotel is close to the Brisbane business centre with easy access to the CBD and within easy reach of Brisbane Airport.
Free Housekeeping Health Check
Lycette & Associates have added a new feature to their website just recently. We are inviting you to complete the free housekeeping health check form. This new function will give you an overall idea how your housekeeping department is running. Your answers are recorded and emailed back to you with a total score of your housekeeping operations. Click here to complete the Form: Housekeeping Health Check
Cleaning and Care manual for Main Beach Tower Apartments, Gold Coast, Australia
Max Dickens and Jenny Howarth
Lycette & Associates is very proud to have undertaken a new project on the Gold Coast Australia with the development of a cleaning and care manual for the Main Beach Tower, Main Beach, Gold Coast. The Main Beach Tower is a 28 floor prestigious apartment black in the heart of the Gold Coast with pool, gym and outdoor areas.
Ongoing Housekeeping Assignment at Langham Hong Kong – September 2011
As one of our longest standing clients, Lycette & Associates have been supporting Langham Hong Kong since 2005 with annual Housekeeping operational reviews.
On assignment in Hong Kong
Liz, Gary and the team from Hollywood Hotel celebrate success in the gardens
Lycette & Associates have just completed the first of a 3 month assignment at Hong Kong Disneyland’s 2 hotels; Hollywood and Disneyland. This assignment is based on L&A’s Housekeeping Operation Review, an audit with a full report and strategic review and on going support.
Housekeeping review and coaching skills for Sukhothai in Bangkok
Liz with the Sukhothai Housekeeping team and Khun Kanee
The 210 room Sukhothai in the heart of Bangkok Thailand invited Lycette & Associates to assist with a review of the housekeeping operations and training for some of its staff. This 20 years old property borrows heavily from Thailand’s architectural heritage to create a unique atmosphere. Modelled after the ancient capital, the hotel with its replicated stupas and pagodas resembles a sanctuary reminiscent of a bygone era, distinctively Thai.
L&A Master Trainer – Gary Chan
Gary Chan was born and raised in Hong Kong. Gary began his career in hospitality at the Kowloon Hotel Hong Kong as a trainee Room Attendant in 1987. Over the years, he was promoted up to the position of Assistant Housekeeper and eventually moved on to manage F&B operations in various restaurants in Hong Kong. Gary then moved to Shenzhen in China to manage a restaurant for 1½ year where he enhanced his skills in Mandarin.
Recent Posts
- The Impact of the Carbon Tax on Housekeeping Operations
May 13th, 2012 - Housekeeping Coaching Skills workshop in Sydney – 17 May 2012
May 12th, 2012 - Raymata – elearning Superstar from Bali!
May 2nd, 2012 - UKHA voted on new committee
May 1st, 2012 - Khatna’s journey!
April 30th, 2012
About Us
L&A is an experienced and energetic consultancy and training company dedicated to the improvement and maintenance of performance standards of hotel Housekeeping operations.
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