Linen operations at JW Marriott Macau

105-0520_IMGOperating the Linen Room for a 1015 room hotel with over 95% year round occupancy, busy outlets and a very hectic swimming pool area with up to 2000 visitors a day is no mean feat.

The processing of over 5000 sheets and duvet covers daily along with thousands of towels, all of which need to be sent out to an external laundry operation, requires meticulous organisation and well directed manpower.

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Factors To Consider Before Purchasing Cleaning Carts

By: Ronnie GarrettCeaningTrolley

Increase efficiencies by capitalizing on all the benefits of cleaning carts and caddies. Cleaning carts and caddies come in countless shapes and sizes. Some are plastic or cloth, while others are stainless steel. Some offer customisation and lockable compartments. Some feature sleek, executive looks, while in others, functionality outweighs appearance. It can be difficult for custodial operations to wade through this sea of options and find a cart that meets their unique needs, but it’s something that must be done.

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PHAN Innovations Day in Sydney 3rd February 2015

PHAN day 1Professional Housekeepers Association NSW will hold an Innovative Products and Innovations Workshop on Tuesday 3rd February at Radisson Blu Hotel, 27 O’Connell Street, Sydney NSW 2000 from 5.00pm -7.00pm.

Refreshments will be served on arrival and canapes and cocktails on conclusion.

RSVP is to

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UKHA Share Knowledge Day – London UK on 14th January 2015

Share Knowledge day with Committee 3Liz presented a 90 minute session on Project Management at the UK Housekeeper Association Share Knowledge Day held at Jumeirah Carlton Towers in London recently. The 60+ participants undertook a practical exercise in managing a project as part of the presentation. Liz is pictured here with the Committee of UKHA including London President Lorraine Dale

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Soap Aid in India

soap aid in indiaSoap Aid was started in Australia by Mike Matulik fo Concept Amenities. A way of recycling used soap and distributing it to developing  countries in the region. Here is an excerpt from a recent email update

As some of you are aware I have just returned from a week in India for strategic workshops with our local Soap Aid distribution teams (Rotary) there, meetings with government officials, a media launch, as well as visiting several very poor villages to better understand the communities and conditions we will be targeting with our recycled soap.

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Feedback on the latest elearning course – Finance for Housekeepers

successHere is the latest feedback on the course – Finance for Housekeepers given by Christelle Van Ende the Executive Housekeeper of  Swiss-Belhotel Seef Bahrain

What are the 3 most relevant and useful materials you found on the course:

  1.  Annual Linen Budget Template
  2. Future Labour Budget calculation
  3. Planning and preparing for Capital Expenditure

How would you rate the value of your personal learning experience on this course (1 = poor, 10 = excellent):


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PHAN assists with new venture “Every Little Bit Helps” charity

Every little bit helpsThe Professional Housekeepers Association NSW has teamed up with new non for profit charity in Australia -  Every Little Bit Helps  The charity was established in August 2014 with the specific purpose of receiving unwanted hotel toiletries, airline amenity kits, as well as make-up and cosmetic samples that are then made into care packages and redistributed to those in need. Click Here To Read More

Presentation at Hong Kong Hotel Association – international trends and innovationsin Housekeeping

Liz at HKHA 2While she was in Hong Kong recently, Liz took the opportunity to make a presentation at the Hong Kong Hotel Association headquarters to over 40 Housekeeping Managers. The topics on global trends and innovations in Housekeeping included the exclusive use of steam to clean in hospitals in Australia, nanotechnology and liquid glass as used in the MTR in Hong Kong and continuing changes in housekeeping software such as Optii keeper.

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L&A Finance for Housekeepers Workshop held in Moscow, Russia in October sponsored by Miko Hotel Services

for blogMeike Hofemann Zhang, L&A Associate based in Germany travelled to Moscow in October to deliver the inaugural Finance for Housekeepers workshop though the full sponsorship of Miko Hotel Services.

12 participants attended on the first day with another 7 on the 2nd day. The course was delivered in English by Meike with full translation into Russian by the translators provided by the Suppliers.

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Interview with Lorraine Dale, Head Housekeeper of Windsor Castle, Berkshire UK

the team What is your cultural background? Where were you born and where did you grow up?

I am English, I was born in Stevanage in Hertfordshire and I grew up around London as my mother and father ran public houses.


What has been your career path to date?

I started at Carshalton College, with the hope of becoming a Receptionist! .However in my second year at the college, I spent 6 weeks in a Housekeeping Department on placement.


What was your first role as Executive Housekeeper?

My first role was at Frimley Hall Hotel in Camberley, followed by the Copthrone Hotel in Windsor.

My first major role as Executive Housekeeper was working for Arora Hotels, I started as the opening Executive Housekeeper at their first hotel in Heathrow with 351 rooms. I then went on to become the Director of Housekeeping for all 8 properties, opening 5 hotels for Surinder Arora. My biggest accomplishment was opening the Sofitel T5 with over 600 rooms and suites, an amazing property.

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