Housekeeping Management Consulting
Housekeeping tips, best practices News
Return to Wolgan Valley Resort and Spa
On a recent trip to the Wolgan Valley Resort and Spa, Liz was able to meet up with Andrew Adams Smith Operations Manager of Guest Services and Phil Cram, the Facilities Manager at the Resort.
It is now over 2 years since the rural property opened its doors and the valley is certainly blooming.
Room Attendant Pre-work stretches
Standing Hamstring Stretch
Lycette & Associates is delighted to present some pre-work stretches designed specifically for Room Attendants by Konekt. These exercises help the Housekeeping team to warm up all the essential muscle groups before starting the very physical task of making up rooms. They take a few minutes but are well worth the effort.
Hotel employee security – working alone in a guest room
After multiple reports in the media regarding the incidents at the Sofitel and the Pierre Hotels in New York, the safety of Room Attendants, working alone in a guest room has been highlighted as a major issue. A system needs to be in place to protect our colleagues. Below are some suggestions:
- Set up a safe standard
- Ensure you communicate this standard to all your colleagues so they are in no doubt that they can report anything to you and that they have your full support.
- Consider if working in pairs is an option
- Consider if a panic alarm is available.
Top Tips for the Perfect Uniform
Interview with Pamela Batt, Contractor for uniform Installation Galaxy Macau
Pamela was born in Melbourne and grew up in Perth. She began her career by owning and running and a card and gift shop in Perth for over 15 years before moving to Sydney in 1995. Her hospitality career began at Star City as a Wardrobe Attendant in the Wardrobe Department. She then moved to become Wardrobe Clerk, responsible for quality control, ordering and maintaining the quality of all items in the Star City Wardrobe Department. She finished off as a Supervisor at the casino/hotel operation and left Star City for Saint Catherine’s Girls School in Waverley. Here she was the Uniform Shop Manager for 4 years until she moved to Macau with her husband in April 2006. She took on the job as Wardrobe Manager for Altira Hotel and Casino and undertaking the wardrobe installation for the opening of the hotel in December 2006. After 18 months she was transferred to the sister property; City of Dreams to set up the new wardrobe operation there. City of Dreams has 6300 uniformed employees and Pam’s role was to coordinate the uniform design and set up for the installation. She left the hotel in January 2009 and after a break took on her current job as Wardrobe Consultant for the Galaxy project which began in July 2010.
NEW DVD – Occupational Health & Safety for housekeeping staff
Chemical safety
In collaboration with elearning products Lycette & Associates is now able to offer Housekeeping Departments around the world a NEW DVD for housekeeping staff.
The fight against back injuries in Housekeeping – exercise and mechanical bed lifters
Housekeeping Staff at Disneyland Hong Kong warm up in the gardens before work!
A recent industry focus group research project[1] considered bed making as a high risk manual task along with others such as lifting soiled linen and pushing a trolley over a poor surface for long distances. One of the solutions proposed by the group was to install a mechanical handling aid, such as a bed lifting system to adjust bed heights to a workable level. In this same report the group mentioned that one of the barriers to installing such devices is a reluctance to make the investment.
PHAN organizes OHS workshop in Sydney
The Professional Housekeeping Association of NSW (PHAN) organised an Occupational Health and Safety (OHS) seminar for its members and other interested parties. This workshop, held at the Menzies Hotel in Sydney is one of the many events that the PHAN organising committee puts together every year. Lycette & Associates was there to participate. Konekt, a publicly listed Australian company and the largest private sector provider of organisational health and risk management solutions ran this particular session. The company focus is on helping organizations minimise the impact of workplace injury and related workplace costs, resulting in reduced workers’ compensation premiums.
Tip: Carpet Stains – Hair dye
A series of tips to help you get rid of the toughest carpet stains.
Hair dye:
You need the following equipment and products:
Hairspray, carpet cleaner; or dry-cleaning fluid, cotton balls
Tip: Carpet Stains – Fruit
A series of tips to help you get rid of the toughest carpet stains.
Fruit:
You need the following equipment and products:
White cloth, vinegar, glycerine, cotton ball or old toothbrush, talcum powder, vacuum cleaner, carpet cleaner or Napisan Oxygen, paper towel.
Tip: Carpet Stains – Lipstick
A series of tips to help you get rid of the toughest carpet stains.
Lipstick:
You need the following equipment and products:
Dry-cleaning fluid, cotton ball, bicarb, vacuum cleaner
Use dry-cleaning fluid applied with a cotton ball to soften the colour of the lipstick stain. Then sprinkle bicarb over the stain and vacuum.
Recent Posts
- The Impact of the Carbon Tax on Housekeeping Operations
May 13th, 2012 - Housekeeping Coaching Skills workshop in Sydney – 17 May 2012
May 12th, 2012 - Raymata – elearning Superstar from Bali!
May 2nd, 2012 - UKHA voted on new committee
May 1st, 2012 - Khatna’s journey!
April 30th, 2012
About Us
L&A is an experienced and energetic consultancy and training company dedicated to the improvement and maintenance of performance standards of hotel Housekeeping operations.
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