Psychology of Influence – A Presentation by Eleanor Shakiba for PHAN Members, Colleagues and Guests – Thursday August 21

For presentationFind out how YOUR words can change minds and win over hearts. Influence is the ability to guide someone’s thinking, decisions or actions. This session will help you power up your influencing skills. Hear how to speak more persuasively, shape others’ behaviour, shift the direction of a conversation or get your point across easily.

See how to engage, motivate and persuade during change. Bring along your questions and have them answered by people skills expert, Eleanor Shakiba.

From 4:00pm to 6:00pm at St Mary’s Cathedral House – rear of Cathedral

St Mary’s Road off College Street

RSVP By August 14th to

Cost:  PHAN Members – FREE,  PHAN Colleagues – $100, Guests – $150

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More guest lecturing at Blue Mountains International Hotel Management School

for blogLiz continued in June with the guest lecturing series at the Blue Mountains International Hotel Management School campus in Leura, NSW. With 2 intensive days of workshop incorporating many group exercises and activities the Masters students increased their knowledge of Housekeeping operations in order to gain a Masters Degree in International Hotel Management and Global Business Management.

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Successful 2 day Development Programme workshop in Sydney

for blogThere were 15 participants in the latest 2 day Development Programme for Housekeeping Managers held in Sydney last week. This workshop was held in conjunction with PHAN. Participants came from hotels in the CBD such as Marriott, Four Seasons and the Grace along with lecturers from the Blue Mountains hotel school and one participant even coming up from Adelaide. Valuable networking and sharing of best practice was critical along with skills in project management, preventative maintenance, health and safely and environmental sustainability.

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Novility bringing technology into the world of housekeeping training

NovilityA recent study carried out by The Hague Hotel School found that cleanliness of bedrooms and bathrooms was the most important factor for guests in their opinion of a property and their decision to leave negative online reviews. The study also showed that for 70% of hotel guests, hygiene is the ultimate factor in their decision to recommend a property. Figures like these should be enough to shock any hotelier into realizing that good performance in housekeeping is non-negotiable and an integral part to any successful hotel.

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PHAN May Event – Afternoon of Fitness, Fashion and FUN


May eventThe Professional Housekeepers Association of NSW invites all PHAN members to an afternoon of fitness, fashion and Fun.  With Krista and Marie Brereton Designs. Wednesday 14th May from 4.00pm  at Radisson Blu, 27 O’Connell Street.

Topics include;

  • Get Fit in a Chair
  • Learn some Healthy “Fling Food” ideas
  • Parade of fashions for the Workplace
  • RSVP to Mavis Hedrik <>

Krista was at last years Wellness Forum and will introduce exercise and art in a fun way.  This year she has some novel ways on how to look and feel and be our best.  Go on line and check out what she can do

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2 day Workshop coming up in Sydney

PLANHousekeeping Managers Development Programme — Part 2 coming up  Wednesday 11th and Thursday 12th June 2014 in Sydney NSW.

Lycette & Associates in conjunction with PHAN is delighted to announce Part 2 of the Development Programme for Housekeeping Managers, Assistants, Hotel Engineers and Rooms Division colleagues. The 2-day Development Programme Part 2 will be held at Radisson Blu, 27 O’Connell Street, Sydney NSW 20oo  5.30pm daily. PLEASE NOTE THE CHANGE OF VENUE

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And the Lucky Winner is….

lucky winner isL&A are delighted to announce the winner of the free admission to the upcoming “Finance for Housekeeper” course on 28th April 2014 is Erhard Dawson, , Executive Housekeeper of Dusit Residence, Dubai Marina in Dubai UAE. Thanks to all those 60 who took the time and effort to enter our competition. For all those who were not lucky enough to win this time we do still suggest you participate in this upcoming workshop – why not ask your boss?

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This is your Chance to Win 1 Free Admission to the Online Finance for Housekeepers Course!

enter2winTo all housekeepers around the world! From today for only 10 days L&A is offering 1 person FREE ADMISSION to its online Finance for Housekeepers course . For your chance to win and start this course on Monday 28th April 2014 with fellow housekeepers from around the world register your name, position, hotel and email address with Meike. Email her your details and your name will go in the draw:

The winner will be notified by email. Be quick this competition ends 31st March 2014!

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Successful 3 Day Housekeepers Workshop in Malta

malta workshopLiz has just completed another successful 3 day Development Programme for Housekeeping Managers in Malta. Attended by 12 Housekeepers and their Assistants, the workshop was held at the Westin Dragonara Hotel  and Resort hosted by Angela Attard, the Executive Housekeeper from that property. It was a very lively 3 days with terrific sharing of best practices and some impressive networking opportunities. Click Here To Read More

Housekeepers Development Programme in Malta 3 to 5 March 2014

successLycette & Associates will be presenting a unique programme for Housekeeping Managers. This is a 3 day workshop designed to provide a training programme to existing Housekeeping Managers that will deliver concrete Housekeeping Management skills to meet the business needs of the growing hospitality industry. Delivered in a choice of four modules, it focuses on Housekeeping specific financial management, housekeeping operations, staff training & development and quality control & property upkeep.

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