Marriott International stresses importance of housekeeping to the overall success of every Marriott operation
Marriott International made arrangements for Lycette & Associates to be part of the 3 day Housekeepers workshop 2011 held in Hyderabad, India. The 19 participants came from JW Marriott, Courtyard by Marriott, Marriott and Renaissance properties from all over India. Mr. Gerrit Graef, Area Director of Operations for Marriott International South Asia, Malaysia and Australia opened the workshop stressing the importance of Housekeeping and Rooms to the overall success of every Marriott operation.
The positive feedback was terrific from all the participants from seasoned Housekeepers to those newly promoted in their roles. The workshop covered a day on finance, a day on staff management and training and a day on quality control. The group exercises generated some very lively discussions and as always the benefits of networking with each other were immeasurable.
The participants have gone back to their properties with a wealth of ideas on how they can streamline and improve profitability in their operations. The segment on trends and innovations on the last day was very well received and will assist the Housekeepers to move forward.
The session was closed by Ms Ranju Alex, the General Manager of Courtyard by Marriott Pune with words of encouragement for the Housekeepers. Ms Alex began her hospitality career in Housekeeping and inspired everyone to improve develop and grow through continual learning.
Over the 3 days, along with the delicious Indian food prepared by the very capable F&B team, the group enjoyed a little R&R in the evening with a trip to the local Sari shop. Retail therapy is always highly recommended on any training workshop.