Novility bringing technology into the world of housekeeping training
A recent study carried out by The Hague Hotel School found that cleanliness of bedrooms and bathrooms was the most important factor for guests in their opinion of a property and their decision to leave negative online reviews. The study also showed that for 70% of hotel guests, hygiene is the ultimate factor in their decision to recommend a property. Figures like these should be enough to shock any hotelier into realizing that good performance in housekeeping is non-negotiable and an integral part to any successful hotel.
Each employee’s journey begins with training, and their eventual ability and desire to perform is tied to the education they receive. With this certainty in mind, we built Novility HELP: a highly interactive training system that uses advanced technology and a “gamified” approach to bring operational training and employee performance to the next level.
Gamified learning has been proven to significantly increase comprehension and retention rates. With Novility HELP employees engage in a truly comprehensive learning program that deals with protocol, health & safety, hygiene, ergonomics and language. Team members are taught in their native language when their schedule permits, and receive the same quality of training, which eliminates the “bad habits” that are often passed on to new employees through shadowing.
A virtual trainer guides each trainee through exercises and then tests their comprehension through interactive tests. All training data and results are stored in a learning management system that allows departmental managers and trainers to keep track of performance and individual retraining needs. Regular repetition sessions are scheduled to maintain a high level of service quality at all times.
Since all hotels approach housekeeping procedures differently, our training is tailored like a puzzle to the needs of each individual property. The training can be carried out at any time and therefore integrates seamlessly into any hectic operational schedule.
We believe in the potential of each individual and strive to create solutions that help hoteliers provide each worker with the tools they need to raise the level or performance and improve their personal development. Our vision is clear: We make working in hospitality easier.
Novility is a start-up based in The Netherlands, specializing in technology-driven solutions for the hospitality industry. Founded by alumni of the Ecole hôtelière de Lausanne, the company comprises a young, dynamic team of hospitality, IT and design professionals. The first product, Novility HELP, will be launched in Q4 of 2014.