Housekeeping Management Consulting
L&A News
L&A Housekeeping workshops back in Bali in April
The Bali Hotel Association in conjunction with Lycette & Associates is presenting a new set of workshops for Bali Executive Housekeepers, their Assistants, Rooms Division Managers and Housekeepiong Supervisors in April.
Quality Assurance in Housekeeping: A 1 day course designed to provide hotels and groups of hotels with a customised program in which key strategy tools and skills are given to establish and maintain quality assurance. Through this interactive workshop the participants are guided to develop specific corporate guidelines and quality benchmarks to maintain consistent Housekeeping Standards within the company.
Coaching Skills for Housekeeping Supervisors: This 1 day workshop is specifically designed to address the challenges of leading the diverse labour force in Housekeeping and Rooms Division. Participants will leave this workshop with practical management tools to assist them in managing and developing their team through building trust, planning, problem solving and strong leadership.
Liz Lycette guest speaker at the 18th Food & Hotel Asia (FHA) Show
Liz Lycette, Director, Lycette & Associates will be presenting at the 18th Food & Hotel Asia (FHA) Show this April. The topic Liz will be speaking about is: Latest Innovations and Trends to Maintain Quality Standards in Guest Rooms and Public Areas.
Lycette & Associates announce lucky winner!
Thank you to all that have entered in this competition! We have a winner! Melanie Hernandez Assistant Housekeeper, Hotel Michael at Resorts World Sentosa, Singapore. Melanie will be participating in the 2nd online course: Finance for Housekeeping Managers starting 23rd April 2012.
Attention to detail is critical
The Do Not Disturb sign says it all!
Wolgan Valley Resort and Spa contracted Lycette & Associates (L&A) to conduct an Operational Review of the Housekeeping Department to make sure that the standard of excellence can be reached and maintained at all times. This lovely 40-villa property in nestled in the spectacular Wolgan Valley, deep in the Blue Mountains and 35 kilometres from the nearest town of Lithgow. The 5 star resort is owned by Emirates Airlines and has the many challenges for Housekeeping which come with the remoteness and being a very spread out property.
Win a free admission to the online Finance for Housekeepers course
To all housekeepers around the world! For only 48 hours L&A is offering 1 person FREE ADMISSION to its online Finance for Housekeepers course
For your chance to win and start this course on Monday 23 April with fellow housekeepers from around the world register your name, position, hotel and email address with Josephine.
Email her your details and your name will go in the draw. Email josephine@lycetteandassociates.com
NEW PHAN Committee and Officers for 2012/2013
The Professional Housekeepers Association of NSW has elected a new President and committee for 2012/2013.
President: Maureen Jolowicz, Radisson Blu
Vice President: Alex Atkinson, Meriton Serviced Apartment Collection
Secretary: Jason D’eath, Parkroyal
Treasurer: Nele Neves, Holiday Inn, Darling Harbour
The Point Brisbane attention to detail
After L&A’s initial operational review in November 2011 Liz returned to The Point in Kangaroo Point, Brisbane in February for a day of follow up. Follow up is as important as the initial visit. An Operational Review consist of an audit to determine the departments strengths and weaknesses and a consultant prepares a report and an action plan for the Executive Housekeeper and the team. The remaining days are spent mentoring through the action plan, giving tools, skills and guidance to improve the operation. The Point’s Housekeeping department has been working hard to put in place all the suggested operational changes to further enhance the Hotel, gearing up for a busy 2012 season.
PHAN puts the spotlight on Catherine Barbeoch – Executive Housekeeper, Sofitel Wentworth
In 2005 Catherine entered Hospitality Management in her native France. She was studying for her MBA with an internship requirement and she gained a traineeship at Four Seasons in Paris. At her interview she cited her ambitions in Rooms Division. The General Manager had a background herself in Housekeeping and looking at Catherine’s experience to date in Front Office – suggested a good stint in housekeeping was just what was needed to balance her experience to become a great Rooms Division Manager.
Housekeeping Operational Reviews for 2 hotels in Hefei, China
Whilst in China for the Shanghai Housekeepers workshop, Liz Lycette undertook 2 operational reviews at the 2 Swiss Belhotel International properties in Hefei. The 190 room Swiss Belhotel Hefei is just over a year old and has the typical housekeeping challenges of being short staffed. While at the Hotel, Liz helped to set up and organise an “Open Day” for interested candidates to check out the Hotel and the Housekeeping Department. The Saturday afternoon event was really well attended with Housekeeping getting 11 tentative staff and 6 definite employees signed up.
SEQPHA’s first breakfast for the year held at Sofitel Gold Coast
SEQPHA held its first committee meeting last month. The Calendar of event for 2012 was discussed. Guest speakers, Bruce Frey, Ken Holmes from Currumbin Wildlife Sanctuary talked about their work at the sanctuary and SEQPHA donated $1,000 to the centre. Sandy and Ian are doing a wonderful job with the Leukaemia patients and SEQPH
Recent Posts
- The Impact of the Carbon Tax on Housekeeping Operations
May 13th, 2012 - Housekeeping Coaching Skills workshop in Sydney – 17 May 2012
May 12th, 2012 - Raymata – elearning Superstar from Bali!
May 2nd, 2012 - UKHA voted on new committee
May 1st, 2012 - Khatna’s journey!
April 30th, 2012
About Us
L&A is an experienced and energetic consultancy and training company dedicated to the improvement and maintenance of performance standards of hotel Housekeeping operations.
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