UK Housekeeping Managers 1 Day Development Programme to be held in Leeds UK on 26th January 2015

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This 1 day programme is supported by UKHA and will be held on 26 January, 2015, from 9:00 am – 5.00pm at Double Tree by Hilton Leeds City Centre in Leeds UK.

The programme delivers concrete management skills for Housekeeping Managers  and offers great networking opportunities and a chance to share best practice. Registration is on the L&A website, payment of £167 for the course is payable to the UKHA. Contact Sara Cockram – sara.cockram@ukha.co.uk. The course is suitable for Executive Housekeepers, Senior Housekeeping Managers and Rooms Division Professionals

Topics and learning outcomes of the workshop include:

Maintaining quality services and products through managing the Housekeeping Team

Counselling – using the expectation talk to manage your team

Correcting poor performance, giving negative feedback and handling conflict and discipline issues

Motivational strategies: Develop strategies on how to attract staff into Housekeeping and how to motivate them once they are there. Reward and recognition schemes

Practical problem solving techniques

Maintaining quality services and products

Setting up the Public Areas -– using the “mapping” tool to allocate areas of responsibilities.

Outsourcing – full contracting out, partial contracting out and full in-house cleaning. Guidelines when appointing contractors and setting up winning contracts. Doing a cost comparison – in house Vs outsourcing

Setting up systems to measure your quality standards

Environmental Sustainability – current environmental global best practice

Learn about FF&E: beds, carpets, upholstery, vacuum cleaners and equipment , latest floor surfaces, chemicals/equipment , linen. and bedding and maintaining quality through introduction to the latest technology

Apart from all the knowledge gained, the networking opportunity and sharing of best practice within the group makes this an invaluable experience. Development programme sessions are lively and interactive and encourage networking and learning through shared experiences. Participants gain confidence and a full understanding of all aspects of Housekeeping management. Full payment of £167 is through UKHA. Contact Sara Cockram at sara.cockram@ukha.co.uk  for all the details on how to pay. Reserve your place today

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