"Subsequent to this extensive operational review, a detailed and prioritising action plan was proposed… A total of 4 visits (by L&A consultants) during the 6 month project providing support and overall supervision, ensuring all goals and objectives were successfully implemented and achieved in a timely manner... the setting of specific departmental goals with detailed time lines has given the Senior Housekeeping team a very clear action plan to work to in the future. …The very practical and hands-on assistance has greatly benefited the Housekeeping Department "
Josef Dolp,
General Manager, Sheraton Taipei
Competition and customer expectations in the hotel and hospitality industry continue to demand improved individual and team performance. 'Rooms' are the core business of most International hotels and the efficient and professional management of this department; both financially and in its consistent delivery of quality standards are of immense importance.
L&A is an experienced and energetic consultant and training company dedicated to the improvement and maintenance of standards of performance of hotels' Housekeeping operations.
L&A's experienced team and our consultancy and personlised training programmes can assist your personnel to improve the operations of your Housekeeping operations and enhance the reputation and profitability of your hotel, as it has for many of our clients.
At L&A we are dedicated... to provide innovative and effective training... to the highest hotel standards
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