Development Programme for Butlers

This programme is specifically designed to develop a team of Butlers for a Hotel or Resort in order for them to establish full skill set to deliver seamless service to all guests with confidence and professionalism.

How does it work?

Through interactive learning including group exercises and role plays, participants will learn how to handle all aspects of modern butler service. Modules can be selected and combined individually, and can be tailored to fit particular corporate needs or company objectives.

Who is it for?

This programme is designed for existing Butlers, their Assistants and those newly appointed to their positions.

What will you learn?


The overall objective of the Butler Development Programme is to develop the performance of the Butler Team in the following critical areas of operation:

  • Concierge skills - handling of business and personal travel arrangements, knowledge of tours, tourist attractions, local businesses, venues and special events, offering solutions or recommendations.
  • Communication skills within the team, with guests including cultural awareness and interpersonal communication.
  • Food and Beverage skills – all F&B Butler service skills required including drinks service, room service skills and essential  F&B background knowledge.
  • Housekeeping and Valet skills standards of room, suite and villa presentation and all aspects of valet services, including packing and unpacking.


Upon completion of the training all participants will understand their role and the requirements to successfully perform all their duties as a Butler. All participants will be assessed and deemed competent to fulfil all duties required with a focus on professional seamless service as per Hotel and Resort standards.

How long is it?

The programme is designed specifically for each individual property depending on size and services to be provided. Training will take between 5 - 10 days.

What are the benefits?

Participants will gain skills and confidence to provide a seamless butler service to the required standard.

What can you expect?

The Butler Development Programme training sessions are lively and interactive and encourage networking and learning through shared experiences. Participants gain confidence and a full understanding of all aspects of hotel butler service.

Scheduled dates

Enquire about datesThere are currently no dates or venues scheduled for this course. If you are interested in seeing this course held in your location please complete the enquiry form and we will get back to you shortly.