Housekeeping Management Consulting

Corporate

Corporate Housekeeping Services

Support

Pre-opening Support

“The information was pertinent, interesting and even, at times, eye opening for my executive housekeepers. The manner in which the modules were presented kept their attention, had a nice natural flow from subject to subject and left them with a strong sense of direction once they returned to the properties. But above all, it gave them a sense of confidence that they were on the right track, that the policies and procedures they have in place are a good foundation upon which to build. They are both taking back the information they gained at the workshop and integrating it into their respective departments.”

Amery Burleigh,
Former Director of Operations, Cypress Lakes Resort and The Golden Door Elysia Health Retreat

Finance for Housekeepers online learning course

The overall objective of this workshop is to clarify everyday Housekeeping related operational finance and accounting practices. It explains in simple and clear language the different budgets a Housekeeper deals with, the structure, reading and analysis of a P&L, and offers many tips and tools on how to save and control departmental costs. The program thus develops participants’ confidence and professional know-how when dealing with the financial management of their department and enables them to contribute to the profitability and financial success of their operation.

How does it work?

The course provides a supportive online learning environment. Activities that foster the development of critical financial and accounting competencies for Housekeeping operations include for example:

clear and simple audio visual explanations of key concepts
downloadable on-the-job tools and templates for use during and beyond the programme
Interactive forum to engage and network with other learners
case studies to practice and apply learnt concepts and principles
practical work exercises

Throughout the programme participants? progress is appraised through a series of small exams and assessments (such as problem solving case studies, short written assignments, quizzes, etc) which are evaluated by the facilitator and returned to the participant with individual comments, feedback and suggestions.

Upon successful completion International participants receive a Lycette & Associate certificate and Australian participants a nationally recognised Statement of Attainment.

Who is it for?

This on-line program is particularly suitable for those responsible for the financial success of the housekeeping department and its sub-departments; especially newly promoted Executive Housekeepers, up-and-coming Assistant and Senior Housekeepers, and Rooms Division Managers with a front office background. The programme creates an open and supportive environment in which every question is answered — even those that Housekeepers are often too shy or embarrassed to ask in their own hotels.

What will you learn?

The fully accredited (Australia) online “Finance for Housekeepers” program is mapped against the three financial Units of Competency from the Australian Certificate IV in Hospitality from the Tourism, Hospitality and Events Training package v2 (SIT07).

The course contents includes:

Module 1 — Interpret Financial Information

Understand financial terms and concepts
Structure and components of a Rooms Division P&L statement
Analyse a Housekeeping P&L statement
Fix mistakes and take control

Module 2 — Tools to effectively control costs

Tools to control and monitor labour cost
Tools to control and monitor operating equipment cost
Tools to control and monitor operating expenses cost

Module 3 — Plan and prepare future budgets

Capital expenditure budget
Expense budget — labour
Expense budget — operating equipment
Expense budget — operating expenses

What are the benefits?

This program empowers and up-skills Housekeeping Managers with financial management competencies which allows them to contribute positively and constructively to the overall financial success of their operation. It enhances self-directed learning and critical thinking through research activities that lead to the implementation of various tasks in the workplace and provides opportunities to connect with and learn from peers. The clear focus on the practical application of skills in the workplace expands and develops participants? professional confidence and creates tangible value for the learner and their organisation.

What can you expect?

The “Finance for Housekeepers” program is an interactive and engaging online course which can be undertaken in participant’s own time at home and/ or at work provided there is access to a computer, high-speed internet and printer.

The program is constructed in 3 modules which are scheduled to be facilitated over a 3 week period, followed by 2 substantial work based practical assignments which require a further 3 weeks. The overall course is scheduled to be completed in 6 weeks total. Participant’s commitment is expected to be approximately 20 hours with the majority of time required in the first 3 weeks of the course. Although the online program offers maximum flexibility for each learner, it is recommended that participants allocate some time each day to move through the program comfortably as a group with the other learners.