Personalised Review of Housekeeping Operations

L&A provides personalised operational reviews of existing housekeeping operations to assist in identifying challenges and assessing effectiveness and productivity of current procedures.

How does it work?

An L&A Consultant stays at the hotel for a period of 5 – 10 days and conducts a full 2-3 day audit of the Housekeeping operation. Once complete, the Consultant prepares a report and an action plan for the Executive Housekeeper and their team. For the remaining days, the Consultant coaches and mentors the senior Housekeeping team through the action plan, giving tools, skills and guidance to improve the operation.

Who is it for?

Executive Housekeepers in any operation, however this is particularly useful for newly promoted Housekeeping Managers and teams going through periods of major change.

What will they learn?

The emphasis is on assisting the Housekeeping team to develop solutions by helping themselves to continually progress forward. With an outside impartial view of Housekeeping, Senior Management will gain further insights into the Housekeeping operation and come up with ways to support Housekeeping team to achieve tangible goals.

How long is it?

The initial audit and implementation of the action plan is from 5 – 10 days, depending on the complexity of the property. A follow up visit of 5 days after 3 – 6 months is strongly recommended to ensure the action plan is on track, to help fine tune the operations and offer ongoing support and guidance to the Housekeeping team.

What are the benefits?

There are huge benefits to the Housekeeping operation and the hotel as a whole. The Housekeeping Manager gains confidence and this enables them to make decisions to improve financial and service quality performance of the Department. Management can be sure the Housekeeping operation is working at its most optimal and productive pace.

What can you expect?

Clear guidelines on challenges in the Housekeeping operations and how to fix them. Practical tools and methods to improve productivity, financial results and streamline Housekeeping.