L&A consultants can assist with the setting up of the Housekeeping operations at the Pre-opening phase or complete a full Hotel Opening. Projects include preparation of manuals, policies and procedures, establishment of standards and training.

How does it work?

An L&A consultant makes an initial visit to review the scope of works, assess the site and give initial feedback. A critical path is established for the property to work through to the hotel opening date. Work can be conducted both on site and off site via emails, internet and phone contact. Follow up visits then continue with a final visit up to 6 weeks out to assist in the full training of the Housekeeping team before the opening.

Who is it for?

Pre-opening support is an essential tool for Hotel Management to use prior to the appointment of the Executive Housekeeper. Critical decisions such as FF&E, operating equipment choices, the mock up room and set up of Housekeeping can be made with confidence. Once the Executive Housekeeper starts, preparation and initial work is then handed over.

What will they learn?

With L&A's vast pre-opening experience, pit falls of pre-opening housekeeping issues can be avoided. The Executive Housekeeper has a clear plan and comprehensive critical path to continue with once appointed and this ensures a smooth and efficient opening.

How long is it?

These services can be tailor made to suit the individual needs and requirements of the Hotel.

What are the benefits?

A smooth efficient Hotel opening, Housekeeping well setup and structured professionally, well timed staff training and effective use of manpower.

What can you expect?

Assistance in the following areas of Housekeeping operations.

Rooms and Public Areas

• Set-up of rooms after renovation or completion from construction
• Set-up of Public Areas after renovation or completion from construction
• Punching and defecting in conjunction with Project Team
• Delegate and manage FF&E suppliers, obtain and file FF&E specifications
• Develop strategic and logical workflow analysis and subsequent set-up of cleaning and maintenance systems for all Rooms and Public Areas
• Set-up of pantries and stores, and establish cost control systems

Procurement

• Establish a procurement list for all guest supplies, cleaning supplies and equipment.
• Specify equipment requirements appropriate to the needs of the operation
• Obtain quotes and source most appropriate suppliers and assist in purchasing

Labour

• Analyse effective application of labour force options and how to structure labour depending on the individual market place
• Define individual job-scopes and develop appropriate job descriptions
• Conceptualise appropriate training programmes
• Assist in hiring of staff and implement training

Housekeeping Operation

• Establish presentation and operating standards and department Policies and Procedures
• Complete set-up of Housekeeping operating structure, including internal and inter-departmental lines of communication

Laundry

• Develop strategic and logical workflow analysis and subsequent set-up of Laundry operation, including guest laundry and dry cleaning.
• Specify equipment requirements appropriate to the needs of the operation
• Obtain quotes and source most appropriate suppliers and assist in purchasing.
• Set-up Laundry operating procedures and control systems

Linen Room and Uniform Room

• Develop strategic and logical workflow analysis and subsequent set-up of Linen room and Uniform room operation.
• Establish linen par-stocks, specifications and assist in sourcing appropriate supplier.
• Specify equipment requirements appropriate to the needs of the operation
• Obtain quotes and source most appropriate supplier and assist in purchasing.
• Set-up Linen room and Uniform room operating procedures and control systems

Handover

• Assist in hiring of Executive Housekeeper
• Prepare detailed handover and ensure smooth transition

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