Courses & Training

• Development Programme for Housekeeping Managers
• Staff Productivity, Trends and Innovations in Housekeeping
• Finance for Housekeepers online learning course
• Quality Assurance Programme for Housekeeping Managers
• Coaching Skills for Housekeeping Supervisors and Managers
• Financial Management for Housekeepers
• Development Programme for Housekeeping Managers Part 2
• Housekeeping Management Skills - People & Product
• Housekeeping Management Skills - Profits Product & People
• Training Programmes for Room Attendants
• Babysitting course for Hotel employees
• Development Programme for Butlers

Consultancies

• Personalised Operational Review of Housekeeping Operations
• Mystery Guest Programme

Corporate

• Corporate Housekeeping Services

Support

• Pre-opening Support

Success Stories

“L&A conducted a thorough audit of the Housekeeping and Laundry departments and prepared an action plan that was focused on improving standards of cleanliness, identifying training needs, setting goals and setting direction of the department… L&A conducted training for Supervisors and Senior Housekeeping Managers, reviewed manpower productivity levels and helped set a clear direction in improving standards and procedures… Through the action plan and ongoing communication, we have found great improvement in the operations, processes and standards of the department.”

Nigel Roberts,
Managing Director, Langham Hotel, Hong Kong