THE L&A TEAM

FOUNDER AND MANAGING DIRECTOR OF L&A

Liz Lycette, founder of L&A was born in New Zealand and is a graduate of École Hotelière de Lausanne, Switzerland. She started her career in the hospitality industry in 1981 and at the age of 23 became Executive Housekeeper for the grand opening of Mandarin Oriental in Macau. She subsequently held this position at The Conrad Hong Kong, Mandarin Oriental Jakarta, Le Meridien Hotel, London, and The Regent Hotel, Sydney. Liz was also Project Manager for the opening of 3 properties in China for Harbour Plaza Hotels and Resorts.

Liz established Lycette & Associates in 1999 and has since undertaken hospitality consulting assignments and training both in Australia and overseas including work for Moevenpick Middle East, Taj Hotels & Resorts in India and Australia, Marriott Hotels India, Hong Kong Hotels Association, Langham Hotels & Resort, Venetian Macau, Hotel Nikko Bali, Galaxy Macau and Westin KL to name a few.

Liz’s extensive international expertise and considerable Housekeeping knowledge, has given her a truly multi-cultural approach and a wide range of diverse contacts throughout the industry. Her excellent organisational skills, adaptability and integrity enable her to complete any assignment with energy, efficiency and positive results.

DRIVING EXCELLENCE IN HOUSEKEEPING, INNOVATION & TEAMS

Maureen has over 40 years of experience in housekeeping management in 4- and 5-star hotels across the UK and Australia, and also served as Director of Hotel Operations at Mater Private Hospital Sydney. She has opened four hotels as Executive Housekeeper and supported three international pre-openings, including Park Hyatt Buenos Aires, Radisson Blu Shanghai, and Radisson Fiji.

For 22 years, Maureen was Executive Housekeeper at Radisson Blu Hotel Sydney, overseeing the conversion of a 1922 heritage building into a 364-room 5-star hotel and leading a team of 72 staff.

A founding member and longest-serving president of the Professional Housekeepers Association of NSW (PHAN), she championed professional development, networking, and recognition within the industry. Her achievements include the Global Radisson Award for Stewardship (2007) and NSW AHA Executive Housekeeper of the Year (2008, 2011).

An innovator in sustainability, Maureen introduced microfibre cleaning tools to cut chemical use by 95%, piloted soap recycling with Soap Aid, and implemented eHousekeeping software. A passionate team builder, she continues to elevate the role of housekeeping while promoting environmentally responsible practices.

SPECIALISES IN TRAINING AND DEVELOPMENT

Janine was born in England but has resided in Australia for thirty years. Her hospitality studies were completed in England and she commenced her career at The Chewton Glen and The Lygon Arms hotels. She progressed to serving in diplomatic households in Hampshire, London and Vienna before moving to The Dorchester Hotel London where she specialised on recruitment, retention and training and established the Guest Relations Department.

In Australia Janine worked for hospitality training companies concentrating in apprenticeships and traineeships prior to joining the Public Service. She completed post graduate studies in Public Sector Management, working in training, learning systems and industrial relations and established the Queensland Public Sector Training Advisory Board.

In recent years Janine has worked in medical and retail environments providing customer service, management and administration.

Janine brings to the L&A team a passion and experience for learnings, training, organisational development, people management, financial management, project design and implementation, relationship management within culturally diverse workplaces.

SPECIALISES IN 5 STAR HOUSEKEEPING OPERATIONS AND QUALITY CONTROL

Belgian-born Anne-Lyse has over 40 years of experience in luxury hospitality, beginning her career at Hyatt Brussels and becoming an Executive Housekeeper in her early twenties. She has since worked across Europe, the Middle East, Asia, and Africa with renowned hotel groups including Sheraton, Jumeirah, One&Only, Peninsula, Mandarin Oriental, Claridge’s of the Maybourne Group, and the Corinthia Group.

She has extensive pre-opening expertise, playing key roles in properties such as Burj Al Arab and Madinat Jumeirah Resort in Dubai, Corinthia London, Morpheus Hotel in Macau, and most recently Atlantis The Royal in Dubai, a 795 room resort with over 400 staff. She also held the role of Director of Corporate Housekeeping for Shangri-La Hotels in Hong Kong and led operations at the Peninsula Hong Kong, Mandarin Hyde Park, and Claridge’s in Mayfair.

Anne-Lyse has implemented quality control systems that achieved Forbes 5-star standards in multiple properties. Her skills include forecasting, financial management, and sourcing OS&E, along with introducing exclusive products through partnerships with international suppliers. Renowned for her leadership and training, she has successfully managed large multicultural teams, bringing exceptional standards and innovation to every project.

SPECIALISES IN OVERALL HOUSEKEEPING OPERATIONS

Meike was born in Germany, where she began her hospitality career with an apprenticeship in 1985. She went on to build international experience with Sheraton in London and the Hyatt Group in Germany before moving into senior leadership roles. In 1993, she was appointed Executive Housekeeper at the Grand Hyatt Jakarta, Indonesia.

Her operational expertise broadened further through extensive pre-opening work, supporting the launches of Hyatt hotels in Fukuoka, Japan, Bandung, Indonesia, and Shanghai, China. In 1997, Meike became Director of Rooms at the Hyatt Regency Xi’an, China, where she gained valuable cross-departmental leadership experience.

Returning to Berlin in 2001 with her family, Meike took on the role of Executive Housekeeper at the prestigious Hotel Adlon, one of Germany’s most iconic luxury hotels. Alongside this, she provided consulting and operational support to other Kempinski properties, sharing her expertise in standards, systems, and training.

With a career spanning multiple countries and cultures, Meike brings deep knowledge of deluxe hotel operations, particularly in pre-opening planning and execution. Known for her strong leadership and collaborative approach, she inspires loyalty, professionalism, and excellence in every team she works with.

SPECIALISES IN OVERALL TRAINING

Michael is a British and Australian national with over thirty years experience as a service specialist and consultant in Australia, Asia, Africa, Europe and the Middle East. With extensive knowledge of both the hospitality and retail sectors Michael’s range of skills include operations management & training and assessment design & delivery with a particular focus in areas of guest and customer service.

Michael’s operational and managerial experience in food and beverage, stewarding, front office, housekeeping and guest services combine with his global expertise, service assessment, quality auditing, training, development and delivery for respected brands including: Club Med, le Méridien Hotels & Resorts, Sheraton, Sofitel Luxury Hotels, APEC 2000, JD Power & Associates and the Blue Mountains International Hotel Management School; whilst creating exceptional customer experiences in the retail environments of David Jones, Myer and Georg Jensen.

Having been based in Australia, Europe, Indonesia and China, Michael’s considerable global experience in service and creating exceptional guest experiences has been applied to projects ranging from luxury hotel openings to retail and hotel management and consultancy over five continents. Michael has a profound knowledge of the Indonesian culture and speaks the language fluently.