Carl Taranto
AREA GENERAL MANAGER
BRISBANE AND BYRON BAY
CRYSTALBROOK COLLECTION
re-endorsed in january 2023
“Opening hotels is always challenging and the team at L&A Housekeeping Consultants were flexible and collaborative, ensuring they helped our team develop policies and procedures that were aligned with our guests expectations and could be used across our portfolio of hotels. Liz and Agnes told us what we needed , and worked with us on tight timelines to ensure our team had all the support they needed to open our hotel. The L&A team provided us with lots of great ideas regarding the structure of the operational process, worksheets for productivity and worked with our team to define and refine the services that are expected at a five star luxury hotel. We are extremely impressed with the quality of deliverables achieved. I highly recommend L&A Housekeeping Consultants to hotel teams that need support to meet the needs of having a well functioning Housekeeping department.”
Andrew Abram
GENERAL MANAGER
MANDARIN ORIENTAL HOTEL, JAKARTA
RE-ENDORSED IN JANUARY 2023
“L&A have worked with the Mandarin Oriental Jakarta for a number of years and are including supporting the property when it reopened in 2009.
L&A is a company that is proactively involved in the industry as a whole and are involved in a number of ‘macro’ projects that will support greater efficiency in hotels throughout the Asia Pacific Region without compromising quality to the customer.
As a result of L&A Associates consultancy support at Mandarin Oriental Jakarta the management team were able to introduce new systems that resulted in an improvement in the hotel’s key performance indicators and overall guest satisfaction ratings.
We would be happy to recommend L&A as a professional partner in this very important field of our industry.”
Gregory Meadows
SWISS EDUCATION GROUP PROFESSIONAL
RE-ENDORSED in january 2023
“Just as I remember, when we worked together years ago, thoroughly professional, detailed, sharp, and fun. The report and action plan for The Sukhothai Bangkok is still our Housekeeping bible. The whole exercise was a great success. ”
Gavin Faull
CHAIRMAN AND PRESIDENT
SWISS-BELHOTEL INTERNATIONAL
ZEST HOTELS INTERNATIONAL
RE-ENDORSED in january 2023
“Lycette and Associates were retained by Swiss-Belhotel International from 2009-2019 to maintain our high standards of housekeeping in all our hotels. the L&A team are very professional and deliver the Swiss-Belhotel culture as well as training and development to our housekeeping departments. They also audited our Hotels focusing on Hygiene, Safety and Security. SBI has now over 120 hotels and projects, we could not maintain international standards without the professional support of L&A.”
Dean Winter
GROUP DIRECTOR OF OPERATIONS
SWIRE HOTELS, HONG KONG
RE-ENDORSED IN JANUARY 2023
“Swire Hotels is a group of intriguing urban hotels, each individual, design-driven and customer-centric. We therefore require our partners to understand these differences and work with us on the best delivery possible, for pre-opening and beyond. Liz and Ariane have proven themselves to be more than well equipped to work with us. Their skill, experience and industry knowledge are second only to their passion and enthusiasm. We are delighted to work with them and look forward to a strong partnership in the years to come.”
Maureen Jolowicz
RETIRED EXECUTIVE HOUSEKEEPER
RADISSON PLAZA HOTEL, SYDNEY
RE-ENDORSED IN JANUARY 2023
“Lycette and Associates is a beacon of light in the Hospitality Industry focusing on improving standards and professionalism of housekeeping departments. It is a unique organisation, headed by Liz Lycette, utilising her exceptional housekeeping experience ably assisted by her hand picked team. They provide much needed training and development specifically for Housekeeping professionals and consult on all aspects of Housekeeping. I highly recommend this highly experienced, innovative and creative team.”
Josef Dolp
CHIEF OPERATING OFFICER
DEUTSCHE HOSPITALITY, SINGAPORE
RE-ENDORSED - JANUARY 2023
“Subsequent to an extensive operational review, a detailed and prioritising action plan was proposed at the Sheraton Taipei. A total of 4 visits by the L&A consultants during the 6 month project period provided support and overall supervision, ensuring all goals and objectives were successfully implemented and achieved in a timely manner. The scope of works included setting of specific departmental goals with detailed timelines and this has given the Senior Housekeeping team a very clear action plan and path to work into the future. I would highly recommend Lycette and Associates to any Hotel operator.
The very practical and hands-on assistance has greatly benefited the Housekeeping Department.”