Personalised Review of Housekeeping Operations
How does it work?
An L&A Consultant stays at the hotel for a period of 5 – 10 days and conducts a full 2-3 day audit of the Housekeeping operation. Once complete, the Consultant prepares a report and an action plan for the Executive Housekeeper and their team. For the remaining days, the Consultant coaches and mentors the senior Housekeeping team through the action plan, giving tools, skills and guidance to improve the operation.
Who is it for?
Executive Housekeepers in any operation, however this is particularly useful for newly promoted Housekeeping Managers and teams going through periods of major change.
What will they learn?
The emphasis is on assisting the Housekeeping team to develop solutions by helping themselves to continually progress forward. With an outside impartial view of Housekeeping, Senior Management will gain further insights into the Housekeeping operation and come up with ways to support the Housekeeping team to achieve tangible goals.
How long is it?
The initial audit and implementation of the action plan is from 5 – 10 days, depending on the complexity of the property. A follow up visit of 5 days, after 3 – 6 months is strongly recommended, to ensure the action plan is on track, to help fine tune the operations and offer ongoing support and guidance to the Housekeeping team.
What are the benefits?
There are huge benefits to the Housekeeping operation and the hotel as a whole. The Housekeeping Manager gains confidence and this enables them to make decisions to improve financial and service quality performance of the Department. Management can be sure the Housekeeping operation is working at its most optimal and productive pace.
What can you expect?
Clear guidelines on challenges in the Housekeeping operations and how to fix them. Practical tools and methods to improve productivity, financial results and streamline Housekeeping.
Clear guidelines that any Housekeeper can follow in the form of an action plan
Clear guidelines that any Housekeeper can follow in the form of an action plan
Direction and training on the implementation of the action plan
Tools to improve productivity and financial results
Comprehensive report on our findings and solutions
Measurable KPIs to support audit findings